Eric, Evan, and the EAG team of professionals didn't sell me my dream ///M car, but they did save it from ruin. I had been searching for a pristine 2002 M Coupe for about 6 months when I found my ideal car on the private market in Arizona: 30,000 miles; titanium silver over dark grey and nappa interior; 1 of 19 in its color combination in 2002; tasteful modifications; exactly what I'd been looking for. Tragically, during an ill-advised bit of spirited driving on the trip home from Arizona, the back end broke loose, and the front end found a guardrail. The damage was largely cosmetic, but the car wasn't drivable, and my dreams were crushed. Thankfully, a day or so after the accident, a fellow enthusiast kindly pointed me in EAG's direction. Within an hour of my first discussion with Eric, EAG's Operations Manager, Ryan Kane, had a covered transport on its way to pick up my Coupe from its unhappy temporary home in Oklahoma. From that point forward, EAG exceeded every expectation and assuaged all of my concerns about restoring the Coupe to like-new condition. EAG's careful attention to detail, extensive knowledge of ///M cars, savvy insurance management skills, and above all else, absolute commitment to perfection, ensured my ultimate satisfaction with the restoration. EAG's paint and body shop is run by Scott Waterfield, who may be one of the most dedicated individuals I've ever had the pleasure of dealing with. Scott worked tirelessly to restore my Coupe to showroom OEM condition, both through hands-on reconstruction, and masterful navigation of the insurance claims process. Though the damage to my car wasn't extensive, the costs of a quality restoration for a rare car can quickly exceed the unrealistically low loss threshold values used by insurance companies. I had done my diligence with my insurer on this front, but Scott reinforced me at every step, going so far as to source off-brand parts when requested by the insurer, install those parts, take pictures to show that the part in question was not a perfect fit, and then persuade the claims administrator that only OEM parts would suffice. As the restoration progressed, Scott sent hundreds of detailed in-stage photos of the repair, and personally called me several times a week to explain even the most minute and technical points of the restoration. Scott's mastery of his craft is truly impressive, and his devotion to customer service and satisfaction is unparalleled. Once the car had been structurally and aesthetically restored to like-new condition, EAG performed a comprehensive mechanical inspection, detecting subtle but important maintenance issues that I would never have caught on my own. Josh Bonati, EAG's Service Manager, kept me apprised of their findings, and made cautious, well-reasoned suggestions about maintenance and upgrades. In the end, EAG's restoration of my Coupe was nothing short of amazing. The car is unquestionably more perfect than the day I bought it, and with the addition of an Eisenmann exhaust installed at EAG, it's a hell of a lot more exciting to drive as well. From their immediate action following my first call, to personally picking me up at the airport when the repairs were completed, Eric, Evan, and their team of incredibly talented and dedicated enthusiasts have delivered a level of service fitting for the exceptional cars in which they specialize. Whether you're fortunate enough to be in the market for an ///M car, or unfortunate enough to have damaged one, EAG should be your one and only destination.
Jordan Reifler, Memphis, TN