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What Our Customers Say About Us!

I just bought a 2002 from Eric and Evan. I've done some business in the past with these guys and felt 100% comfortable buying a car sight unseen. It arrived better then advertised! Love the car guys. thanks and keep up the good work.
Scott R., Butler, PA 6.19.15
Well, like many before me, I did some extensive research on EAG and to be blunt, I was a bit hesitant at first. However, I was extremely satisfied with my vehicle purchase on a number of levels. I also visited the facility in Cincinnati, OH so I got to meet the folks there first hand and observe. First and foremost, they are professionals in the truest sense of the word. There was no "pressure" to purchase, I was given several options, including other cars to drive/sample, or just browse. Second, the staff (Eric, Evan, Blaire, Josh, and others), are all on the same page about "customer satisfaction." We've all heard that song and dance from other companies about how they stand behind their product/service, only to be disappointed post purchase-service as they seem to vanish. That's not the case with EAG. At every level through the process, they kindly, patiently, and thoroughly answered my questions about what to do on the purchase - from installation of new items, to shipping, insurance, registration, local BMW facilities, etc. You name it - they responded. Always, without exception. Their follow up post purchase was equally strong. In my profession I come across a lot of businesses, and I've seen many successful ones and an equal number of failures. I can usually tell which ones have problems, will fail, etc., and which ones set themselves apart from the pack as a first rate success. Those that do follow the formula for success, I like to say, have a "customer for life." Well, EAG, you've earned my respect, gratitude, and loyalty. Thanks again for making the process a pleasant one.
Paul R., Irvine, CA 5.27.15
Thank you so much to all of your staff members (Evan, Blaire, Todd), and your follow ups. It was a great pleasure doing business with Enthusiast Auto and my M3 is a beauty and I love it! Your professionalism and customer service is better than any traditional dealerships I have encountered in the past. With that note, I once again, thank you for all the pleasurable experience with Enthusiast Auto.
Chris Y., Medina, WA 5.5.15
Blaire and Evan, I want to thank both of you for a fabulous and professional buying experience. You made the whole transaction as easy as possible and I trust that you will soon find a new home for the Z4. Your dealership is very special with an incredible staff and you have the best BMW inventory that I have ever seen. I love the M3 convertible and look forward to better weather so that I can really enjoy my new ride. I know that I will be back again someday!
Cal P., Orchard Park, NY 4.08.15
Seldom does one have the opportunity to purchase a used car that looks and feels brand new! On a whim, we decided on a friday afternoon to take a road trim to Cincinnati with an M3 in mind. Actually, we truly enjoyed the opportunity to test drive (4) different M3's. This allowed us the chance to pick the best car for our needs. We walked away feeling like we had been treated with honesty as trust is a big issue when purchasing a new or used car. Evan and Eric were careful not to give their opinion but rather communicated necessary facts to meet our needs. We did not drive the car home but was held for us until the following weekend, giving us time to mull our thoughts over. We contacted Evan during the week with questions that were answered in a timely manner. At the end of the following weekend, we drove home with one of the most exciting cars that no one can believe is 9 years old. Thanks for the positive experience. In a few short weeks, we have recommended EAG to others. And we personally will be back.
Tony and Julie Q., Hartland, WI 3.30.15
My EAG experience was great. We had a blast driving through Kentucky horse country and some back roads of West Virginia. This is the New River Bridge north of Beckley. The car is pretty awesome for my first BMW. I'm very happy. Thanks for everything.
Tim D., Mebane, NC 3.18.15
I've been a long time BMW lover and have owned several over the years. To be honest I was a bit skeptical about purchasing from a "dealer" but as a father of 5 little ones under the age of 10 I was looking for a low mileage Roadster that basically needed no additional work. I found such a car at EAG. After talking with Evan the first time I was impressed with his knowledge of M-cars and he made every effort to answer the many questions I had, he took additional undercarriage pictures of the car and even agreed to take an oil sample from the car so I could have it analyzed before purchasing. I made the trip to Cincinnati and upon first seeing the car I was blown away by the condition. It's often hard to tell the true condition of a car from pictures but in this instance I felt that the car actually looked better in person. The purchasing procedure was super straight forward and quick. Evan even arranged for the rental car company to come to his location and pick up my one-way rental. Not a big deal but was an unexpected and much appreciated gesture. My experience after the purchase has also been great. Evan has continued to be very helpful with the questions I have had and has even agreed to replace a component that was found to be faulty when I got the car home. I have been truly impressed with Evan and the rest of the folks at EAG. They have been great to work with and I will continue to do business with them!
Jonathan S., Cookeville, TN 3.18.15
I'm not one to write testimonials however, based upon my recent experience with Eric, Evan and the EAG team, I felt compelled to write about it. As a serial BMW enthusiast, my experience with EAG started after speaking to three friends about their past experiences with them after which I visited their website to view the inventory. My initial phone inquiry was about a specific model that I did not see in their inventory but was hoping they could source for me. I quickly learned that there are certain models they do not source based upon their vast experience in maintaining BMW vehicles. After expressing my interest in 4-­‐5 cars in their inventory, both Eric & Evan gave me detailed information about each car including a follow up email with hundreds of detailed photos and history about the cars. Their extensive knowledge of the models in their inventory (and BMW's in general) was truly impressive. I recall being amazed at the detail in the photographs that covered every minor blemish. After several days of contemplation, I finally made the decision to make the trip for a visit and test drive.
I arrived on a Saturday morning with my family and began the test drive process. I soon determined the car I was most interested in (a modified E39 M5) and went for a second test drive. During that drive, I discovered a mechanical issue that I pointed out to Eric. He agreed that it was a problem and immediately had the problem repaired while we completed the transaction. I recall a past experience with another dealer where I was told that the mechanical issue I pointed out was normal for that vehicle. The trust that I now have in EAG is immeasurable and the whole experience was amazingly simple, straightforward and pleasant. I will not hesitate to purchase cars from them in the future. Eric, thanks again to you and your entire team!
Michael R., Indianapolis, IN 2.15.15
First of all, this is the third vehicle I have purchased from EAG. The 2011 M3 I recently bought looks brand new! Evan and Eric have always been a pleasure to work with. I am very pleased with their professionalism and how they educate me on these wonderful vehicles. They are straight forward great business people!
Dr. George Y., Corpus Cristi, TX 2.15.15
I just received my E39 M5 which I purchased from Eric at EAG. Without question, Eric delivered exactly what he promised! As I started searching for a low mileage E39 M5 to replace my current one, I stumbled on to EAG. They had two cars that met my specific requirements. Eric sent me approx. 100 high quality pictures which clearly showed the features of each car. Additionally he sent me a file of pictures that showed every possible blemish. All of which were minor but none the less documented. The photos coupled with multiple phone and email dialogs with Eric got me to the point that I was ready to buy one of the cars "sight unseen" which is the opposite of my nature. Eric strongly encouraged me to fly out and drive both cars first which I did. I did not discover one surprise regarding either car! They were exactly as documented in the photos and emails. It was very obvious after spending at least 3 hours with Eric that he is very meticulous and his business is ran accordingly. Based on my observations, I had them do additional restoration on the car I selected. (By the way, it was the same car I was going to buy "sight unseen".) Everything was done perfectly, on schedule, and with regular communication (photos & emails) that documented the progress. Even the carrier that brought my car some 1600+ miles was meticulous and professional. I own an engineering firm and am making adjustments in our customer service protocol to reflect what I experienced with Eric and EAG.
Bob F., Riverton, UT 2.12.15