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What Our Customers Say About Us!

Just to say that I appreciate the time you took the other day, to talk to me, take my car for a spin, and for the bottle of fuel cleaner. This month, its a year since you set me up with this car. You guys did great: It's a perfect first car, and will always have a place in my heart. You guys are sales people who are - and this is key - trying to make a Difference. Rest assured that I will continue recommending EAG where ever I can. 2000 BMW 528i Sport
Vik SriRekam – Service Visit, Cincinnati, OH
Just wanted to put a serious recommendation out on this board for Enthusiast Auto Group (EAG) in Sharonville OH. I've had somewhat of a history with these guys after finding them on autotrader by accident in 2006. They are a group of independent BMW certified mechanics and enthusiastic, professional sales and service individuals. After our first encounter in 2006, it wasn't till late 2007 that I had the pleasure of working with them again. It was great to hear that the guys I had worked with then were still there, had moved to a larger building, and remembered me from name alone. Since then I've worked with them on a number of e36 M3 and e39 M5 problems. These guys are top notch and go above and beyond on every occasion. They tell you straight up what they think and give you honest answers, as well as respecting you the customer. They're not afraid of any job or service, and support (and promote) the aftermarket parts companies when BMW fell behind on their engineering. Needless to say, they are an asset to every backyard BMW mechanic or driver. I'd like to relay one such experience with them, and my last dealer experience. Lately my 2002 e39 M5 had one side of its angel eyes fail. Since I assumed this to be a simple bulb replacement, I just ran it to the local dealer (who resides in Centerville, OH on SR 725) to have them swap out the bulb while I was at work - just down the street. This wasn't your typical "oh, it makes a weird noise between 30 and 32mph and then it kind of shakes sometimes" kind of diagnostic. The light bulb either lit up, or it didn't. Surely the dealer could handle this. After waiting all day, I got the call. They told me the light control module (LCM) had failed and was going to cost an exorbitant amount of money. I confirmed with them it wasn't the angel eye bulbs themselves specifically. I told them to put the M5 back together and I'd do the work myself. I did my research, and was prepared to replace the LCM myself, or fix it directly. I then got the LCM easily accessible so the EAG guys could order the part and swap it out. To my surprise, I got a call mid-day from the service manager at EAG that the car was fixed and ready to roll. As always, the guys did their best work and thoroughly diagnosed the lighting system - AND REPLACED THE TWO ANGEL EYE LIGHT BULBS. Fixed. $10 in bulbs. NOT THE $1200 THE DEALER QUOTED ME FOR AN LCM MODULE. The EAG guys then asked if they should button her back up, or if I would do it myself (to save some cash). This is the thorough work ethic and respect I'm talking about. They could have just as easily ordered the LCM I had all but convinced myself it was, and they could have buttoned the car up and charged me an extra few hours of labor. No, they went the extra mile and worked with me to have things exactly how I wanted them. In closing, stay away from the BMW dealer in Centerville, OH off of SR-725 with a name that rhymes with "cross" and do yourself a favor and take your BMW down to Enthusiast Auto Group in Sharonville. Your BMW, pocketbook, and blood pressure will thank you. The EAG guys have serious equipment at their disposal, are continuing to upgrade the capabilities with new resources and tools, have moved to a bigger facility, opened a performance shop and online store, will locate that dream BMW for you, and have an excellent staff. I look forward to working with them in the future, and continuing to see them grow and prosper. I recommend them to all my friends, family, and hope you too will give them a shot. guys. ORIGINALLY POSTED ON M3FORUM.NET
Chris Beard – Service Visit, Lebanon, OH
After having owned two stock M cars and getting my first taste of track experience, I was shopping for a more seriously track-oriented car. During a weekend drive at the renowned Tail of the Dragon (US 129) in my daily-driver Miata, I happened to meet Evan Keller who was there with the most beautiful modified E30 M3 I have ever seen. Evan graciously showed me the car, which I became completely smitten with in a matter of minutes. After that weekend, I began working with both Eric and Evan Keller to purchase the car in conjunction with some further modifications. The entire buying experience has been a dream come true from start to finish. Enthusiast Auto exemplifies true honesty and care in their product, rare qualities in any business. With superb technicians and a great facility, Enthusiast Auto is fully capable of taking a car in any direction - street, show, or track - as far as you want to go. When I picked up the car after the modifications were done, I was simply astounded. Enthusiast Auto had addressed many other details to make absolutely sure the care was fully sorted out with no issues whatsoever. Eric and Evan went far, far beyond my expectations. I am simply blown away by their level of commitment, integrity and quality. For me, Enthusiast Auto is THE place to go for an E30 or ANY other BMW for that matter. I'll be back!
Eric Rogers, Huntsville, AL
I get nothing but awe-inspired comments on how pristine the interior is and what good condition the body is in for something that is over 20 years old. As if it could get any better, the car came from Texas from its original owner with incredible documentation and minimal modifications. And while I am incredibly happy with the example I drove off the lot, it was not easy by any means to decide which fine specimen I was going to drive away in. Your E30 M3 selection is unrivaled in its level of quality and attention to detail. The purchase experience was painless. You were quick to respond to my emails and questions even before you knew I was serious. When I came in from out of town to check out your inventory, you were completely honest and straightforward about each example you had on your lot. Once I made the decision, you accommodated each of my requests willingly, even going as far as switching the wheels to a different set and also working with me to get them custom painted. I also appreciate that you were willing to meet me on a Sunday morning as it was only day I could have come into town to accept delivery. In the future, I look forward to using you as a resource for improving the M3. Given your professionalism and commitment to the E30 M3, I am sure that we will both enjoy watching the increase in collectability of the E30 M3 in the future…and be prepared to hear from me again when the time comes to expand my collection.
Adam Tissot, Cincinnati, OH
"It's no easy feat to find a perfect-for-me E36 M3 sedan. I started my search using some of the local BMW CCA websites, followed by eBay Motors, Craigslist, et. al. I came across some fantastical write-ups about how '[My] M3 is the most perfect specimen of M3 in the world' only to receive pictures of cars I questioned were even able to be driven. Not so with the knowledgeable pro's at Enthusiast Auto. Not only did they provide me a detailed breakdown of the perfect-for-me M3 sedan, they went out of their way to allow me to examine it while on the lift. The owner of the shop even spent valuable time with me under the car pointing out all its good points and its few, minor imperfections. I will be recommending Enthusiast Auto to all my friends and look forward to purchasing my next car from them! Danke sehr!John "Hans" Ackerman"
John Ackerman, Lexington, KY
My '89 M3 is AWESOME! Having owned two 1988 M3's for 10 years, I was very familiar with the car. When I got this one 3 weeks ago, I was amazed at the incredible condition of the car both in terms of the body and the engine. The body was essentially flawless for a 19 year old car. The engine's performance was that of a brand new M3 in 1989. You all did an amazing job of tuning it before it left your shop. Additionally, you all made the buying experience an excellent one. The process was simple and painless. You all called me and told about the car on Monday, I transferred the funds on Tuesday, paperwork was signed on Wednesday and my car shipped on Thursday; all of this done via phone calls and the internet. It is because I had a great confidence in talking with you that I knew that I could trust you all in the transaction and did not feel the need to fly to Cincinnati to see the car in person. This is HUGE given the world that we live in and especially given the car business where every other dealer out there is lying and cheating the customer as part of their business plan. Thank you for making the experience of buying a car from you all a very pleasurable experience and I look forward to buying another car from you all.
Gary, N/A
You guys are doing an excellent job. Your break-down, analysis, and inspection of my current M3 was very impressive. The same goes for the M5. Whereas the dealer gave me the run-around and refused to actually troubleshoot and diagnose the problems, you guys are open-minded, willing to work with the owner, and actually get to the root cause of the real problems. Not explaining how part X that is unrelated is broke, and that they "can't diagnose the other problems until part X that is unrelated is replaced." Enough with my rant. The point is you guys are quite the opposite and a great find in the automotive world. You are true enthusiasts with a great business model and thorough work. Hats off to the team and I'll continue to recommend you to all my friends.
Christopher, N/A
I was fortunate to come across Enthusiast Auto while on an out of state business trip to Cincinnati, during which I had some car trouble. They went above and beyond to make sure my wife and I made it home safely. I look forward to doing business with them in the future and wouldn't hesitate to recommend them to anyone of my clients, family or friends. Barry KingInvestment Advisors International Inc.Investment Advisor Representative
Barry King, King of Prussia, PA
My wife was looking to get into a 2006 Acura TL. We called and told you exactly what the car needed to look like, have as upgrades and options, and the price we wanted to stay within. We were amazed when you found the exact car we were looking for. Even more amazing is that it had extremely low miles, so it was essentially a brand new car without the new car price. Helena absolutely loves the car! You picked the perfect one. The process was so smooth and you delivered everything you promised to the last detail. I have and will continue to recommend you and your services to others. You truly made the car-buying process a complete joy. Thank you so much for all you did for us! Kevin M. Ary, OwnerCertified Residential Mortgage Specialist
Kevin Ary, Cincinnati, OH
When I first started looking for my dream BMW, I tried everything from Ebay, satellite lots, dealerships, individual sellers, everything, until my last stop, Enthusiast Auto. I was searching for a rare specific 5 series luxurious enough for my day to day driving, but sporty enough for my weekend thrills. After walking out of my first meeting with the owners of Enthusiast Auto, I knew they would find me just that. Every few days I would receive calls and emails from Enthusiast Auto about the progress in the search to find my pearl. They were very meticulous and detailed about BMW's than anyone I have ever dealt with, and it paid off. It was easy to see their passion for these fine automobiles, and dealing with them was more like a friendship than a business transaction. They were very particular about finding the perfect car and it was easy to see they took pride in their efforts. At first I was a little worried if I could even afford this dream, as everything I had been looking at was at the top of my budget. I was surprised that they found a 540i 6-Speed Sport Package with more options and features than I was expecting FOR MUCH LESS than I had anticipated spending. When the car arrived, it received a full diagnostic, a full detail, and a list of records and features. It needed a few minor maintenance items, which I expected with any used car. These repairs were completed at a discounted rate, just a way of saying thanks for doing business with them. I have since gone back for service work to the car, and couldn't have been happier with the work, communication, and of course, the price! I paid less for an oil change than anywhere around town, using OEM BMW parts, and the car was cleaned and presentable when I picked it up. I now carry around their business card's everywhere I go, recommending them to co-workers, friends, family, and anyone into BMW's. I'm thankful someone recommended Enthusiast Auto! When I decide to get another BMW, I will surely work with them again.
Dan Kinzie, Cincinnati, OH