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What Our Customers Say About Us!

My experience with the whole team at Enthusiast Auto has been amazing. The car itself was even better than described. Eric and Evan were both very upfront about any minor flaws (of which there were very few), and the peace of mind derived from their knowledge and care has been exceptional. The level of personal service is outstanding, and, even weeks after buying the car, I've always received immediate, helpful responses to any questions or comments. The car and the experience have both been truly rewarding, and I would highly recommend Enthusiast to anyone looking to buy a BMW.
Philip Worland, Plainsboro, NJ
I knew right when I saw the CSL first introduced to Europe and when news came of the slightly watered down version, the Competition Package, hit the U.S. showrooms for the 2005 model year. This is the car I have to own. Granted I was still in college at that time, it was a pipe dream, but not one I was about to give up on easily. Over the last two years I have engulfed myself in learning more about the M3 through various forums (m3forum.net) and through personal friends who have owned this car. Each telling me great things, but also some things that rattled my nerves and my wallet when it came to reliability of my next potential car. In that same time span I was trying to find a diamond in the rough through the many M3's available across the country. Low and behold, I found a potential winner in my back yard. Enter Eric and Enthusiast Auto. I decided to check them out and give them a call. I had questions about the car, the chassis, and the dealer operation as a whole. Eric responded with the knowledge and the professionalism yet the straight forward factual attitude I appreciate. No run around, no BS, just straight talk. Even explaining things beyond my questions to what I had not yet thought of. My concerns about the car that previously shook my nerves were quickly set aside after a couple of conversations. Unlike the other calls I've made to other dealers in different states across the country, I had a good feeling about these guys. They knew what they were talking about. Eric even sent me higher detailed images of the car to call out all imperfections. Might have been only for minor scratches and chips, but nothing was too small to document for me. He wanted me to know exactly what I was getting before I even saw it in person. This is the kind of detail I want from a dealer. I decided to put the car on hold and drive down to see it in person. One item the car needed which Eric was seeing to taking care of was a window seal/molding replacement. We waited for this to be completed before I made the trip down at Eric's suggestion. Fast forward a couple of days, and I drive down to Cincy with a friend from up here in Cleveland. The car was in the bay ready for us to view it, cleaned up and ready to go if I decided to go through with the buy after my inspection. NO PRESSURE from Eric or the team. If the car was less than what I was told previously, I could walk. Lucky for me, it wasn't. It was exactly as said. It's a lot in this day for someone to be so open about what they are selling. After about an hour of looking over the car, a test drive, and some other questions, I had only one more: "Where do I sign?"I walked out with the keys to a gorgeous Jet Black 2005 M3 with the Comp Pack. I had a grin overwhelming the rest of my face the whole 4 hour drive north back to Cleveland. I won't forget that drive, and I won't soon forget Enthusiast Auto for helping to make it happen. The experience of the purchase, I believe, is essential to the enjoyment of the car. I can say that with Eric and his team, it was a pleasure. Just that on its own made the whole experience a complete joy to have gone through. Thank you Eric and Josh and the rest of the team at Enthusiast Auto for helping make my college pipe dream a reality. You can bet I'll be back for my next one.
John Blind, Cleveland, Ohio
For a long time I had been contemplating buying a BMW, either a ZHP performance package 330i or maybe even an M3. My research took me all over the internet with decent results but still it was hard to really see what was out there to be able to make an informed decision on what to buy, especially since this would be my first BMW. I found Enthusiast Auto on the web and decided to drive a couple of hours to check it out since they seemed to have a large inventory. I met Eric that not only gave me answers to all the questions that I had but also explained other things I had not thought of and then he let me test drive several of the very nice cars that were on the lot. I left with a very good impression.Fast forward a couple of months. I decide to concentrate on finding an M3. After having made that decision I looked all the country but couldn't quite find what I wanted-until I went back to the Enthusiast Auto web site. A 2005 M3 had just arrived that looked very promising. I drove up to Cincinnati with my friend that knows these cars well and we put the M3 through its paces. We had some questions about the chassis so Eric right away puts the car on a lift and answers all our questions without hesitation or the waffling so common in a used car dealer. This guy knows his BMW's. After the two hour visit I bought the car very confident that I had made a good decision, the car needed tires and other scheduled maintenance done to it, plus I wanted a couple of upgrades, so I decide to pick it up in a week.A week passes and I pick up the car and drive away very happy. Going down the road on my way home I notice a problem that none of us involved had noticed until then. I consult with Eric and he wants the car back so he can address the problem, didn't look like a big deal at the time. He looks at the car and discovers that the car needs an expensive repair! And this is what astonished me most of all...he covers the cost of the repair, lends me another car so I can drive home and go to work, fixes the car, and then sends his staff the next day to deliver the M3 to my work place in Louisville! They even filled the tank on my car before they left with their other car. This is in my book way above and beyond what a used car experience normally is and I am absolutely satisfied with the experience and the car (over 1000 miles all-ready in 3 weeks) so I in conclusion want to make this statement...Buy your BMW from Eric and his staff at Enthusiast Auto, they stand behind their cars 100%!
Trig Tryggvason, New Albany, Indiana
I have a long ‘history' with different cars and trucks. Many people consider me an enthusiast even though I haven't owned a fun car for a few years due to losing faith with the auto industry. When the time came to get a new ‘fun' car I was very hesitant based on past experiences. Before I could take the plunge and buy another car I had to find the right source who had a long history with the make and model, plus the knowledge and desire to maintain and improve the vehicle. I wanted a shop that specialized in the car of my dreams who would sell them and work on them. I was first intrigued by EAGBMW because they seemed to have the largest inventory of used M3's I could find and they happened to be about 100 miles away. I was further enticed by EAGBMW with the depth of cars they had available with hard to find options all in excellent shape. After doing some online research and checking their references I had found the place I could trust with my purchase. (The positive feedback from other buyers was overwhelmingly positive.) Personally I was on the hunt for a no option M3 with a sunroof delete. I wanted a car that was fast and reliable while still having room in the back for my two kids on the weekends but could eventually serve dual purpose on track. After talking with Eric we decided that this 04 Alpine White would fit the bill. I was a bit nervous since I purchased the car sight unseen and had some upgrades added before pickup. Eric helped me with my selections and reassured me this car was in first class condition. After owning the car for a few weeks I am blown away that this car is 6 years old. It drives better than my old G35 coupe when new and is in another class altogether from my STI. I know I made the right choice! I would like to thank Eric and Enthusiast Auto for helping me ease back into sports car ownership and delivering exactly what I wanted for a great price. Thank You,
Danny Bower, Louisville, KY
Eric and Evan really make buying a used car from out of town easy. They were willing to quickly answer all the questions I had about the car. You can tell these guys really are enthusiast first. They are very knowledgeable and strait forward. I mostly dealt with Eric and he readily pointed out the small flaws that the car had. There are not many but any 13 year old car will have some. It is really great and rare to deal with people you feel are as honest as EAG when buying used cars. I plan on returning to them when I am ready for my next M.
Bart Conrad, Lexington, KY
Thanks to Eric and EAG I now own the car I was looking for! EAG honestly represented the car to me over phone/e-mail so when I arrived there were no surprises. They know the cars they sell better than I expected and you can tell they are passionate about BMW's. I have a very high set of expectations for cars in my garage and this one did not disappoint. Eric was responsive to my questions and addressed each/every concern. I had the pleasure of meeting the team in person to make my purchase since I was trading-in another BMW. While I was there I took a look at many of the cars in inventory. I found them to be of a high standard and honestly represented. I'm one happy customer. Missouri Valley Chapter BMW CCA Driving Events Coordinator
Chet Dawes, Lincoln, NE
Officially, I just want to thank Eric and the folks at EAG and tell everyone that I love my “new-to-me” 2003 Lemans Blue M5. I have been looking around for awhile for the right M5. Initially, I tried my local dealership where I have made, what I thought were good, long-term "relationships" with one of the sales-reps and several of the mechanics. They steered me into a possible candidate and purchase of an 80K mile M5. I drove it for a day and was nearly sold; but it had a number of strange noises and clunks. The mechanics, my "friends" at the dealership, downplayed the noises and gave me the two-thumbs up. Fortunately for me, I didn't know it at the time, I googled Eric's site at EAG, and the rest is history. The first time we spoke for probably a half-an-hour about the likely causes for these "noises", all of which were "cha-ching" reasons for the mechanics at my dealership to shut their mouths when I entered their bay and asked about them. I guess I can't blame them, as the economy is tight, and they tell me they are finding it difficult to make ends meet. On the other hand, I did not want to be their proverbial "money-tree" from that day forward until the day I sold that particular 80K mile M5. EAG found me a near perfect 2003 M5 and went through the car from stem to stern telling me exactly what I was looking at in terms of repairs both at the present time and within the next 2-3 years. This is exactly what I needed, someone with extensive experience and knowledge about this particular car. I concede that comparing EAG's level of knowledge and expertise to the kind folks at my local dealership would simply be unfair. Several months after my purchase, I am 100% confident that compared to EAG, the Dealer has absolutely no idea what they are talking about. The only bad thing about the whole purchase was that my scheduled "trip" to Cincinnati from Richmond, VA fell through and I never got to meet and shake Eric's hand. In a flash, EAG had the new M5 delivered to my doorstep and they also took my 3 series BMW on trade. I personally believe Eric is responsible for making another happy owner of what I think is one of the finest daily-driver BMW's ever built. He not only believes in these cars, he has a work ethic that is second to none in regards to constantly answering his phone and responding to emails - answering my every last question about my purchase. If EAG ever needs a letter of reference, I'm ready and willing to write it or speak to whoever wants to know. Period, end of story.
Tom Harrison, Richmond, VA
It was funny, the moment the buyer drove off in my old M3, the truck drove up with my new one. It looks amazing inside and out and drives fantastically. The clutch feels new and the suspension feels perfect. It reveals all the flaws my previous car had and makes me want to take EXTRA special care of it. Thanks for a terrific car! Zack Gross Our first drive in the car was much more than I was expecting, like stepping back in time to 1998 and driving a brand new car! The exterior, the interior, the engine, the clutch, the suspension, and the brakes - everything exceeded our expectations. The entire process went smoothly and everything happened just as you said. We were very impressed and would heartily recommend Enthusiast Auto to anyone looking for a beautiful car and great service. Thanks again for everything going so smoothly. Gary Gross
Zack and Gary Gross, Houston, TX
I had been looking for a 2000 BMW M Coupe for months. When I came across a one at EAG, I sent an email with some pretty specific questions. I was blown away at how knowledgable and helpful the EAG staff was. Their quick response and honesty about the vehicle's condition encouraged me to travel all the way from Columbus to Cincinnati to see it. It was exactly as it was described to me over the phone. After taking it for a test drive, I returned to Columbus and the EAG staff kept in close contact with me, answering all of my questions. The car is amazing. EAG customer service was even better. The kind of service I received at EAG was unparalleled; the kind you EXPECT when looking to buy a vehicle. I was leery about purchasing a vehicle from out of town and so far away from Columbus. EAG made certain that I had all the information I needed to make the most of my trip. When I arrived, all of the vehicles I wanted to test drive were ready to go. I ended up purchasing a Titanium Silver 2000 BMW M Coupe and I could not be any happier with my decision to deal with EAG. I will be back for my next car soon. Thanks, guys!!
Zak Dziczkowski, Columbus, OH
I recently bought a 2000 BMW M Coupe from Enthusiast Auto Group in Cincinnati. I live near Chicago, app. 260 miles from EAG, and thought twice about buying a car that far from home. The trip was well-worth it! The staff at EAG is awesome! From the sales process thru the final paper-work, the entire staff was helpful and knowledgeable. Eric, one of the owners, spent a great amount of time, both before and AFTER the sale, thoroughly explaining aspects and tendencies of the M. In fact, he spent much more time with me than my surgeon did last year before a knee operation! I had some upgrades installed; the work was done on time, and the EAG team carefully laid out a list of options and priorities for the future - at my request. I strongly recommend EAG to anyone looking for the special type of cars they focus on, along with a staff that is expert at what they do and has a passion for doing it well.
Dean Wolff, Hobart, IN