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What Our Customers Say About Us!

Here's the real deal on service. I've had my 92 E36 into EAG twice for service. On both occasions the problems were fix right the first time and the price was more than reasonable. I'm proud to say I wouldn't take my bimmer to any other service provider, ever.<br> <br> Unfortunately the damn car runs so well now I have no need to bring it in, thanks to EAG. I wish I could have you do a full performance upgrade because I drive by your lot everyday. Seeing the stunning cars only fuels my desire to one day own one of your vehicles. One day I promise! BTW, I have no leaks in the garage. <br> <br> Thanks Guys. <br>
Chad Staunton, Cincinnati, OH
It is clear to me, having just sold my 1998 M3 to the Enthusiast Auto Group, that a more honest and straight forward group of guys will not be found. Working with Evan was so easy and enjoyable that I sort of wish I had more cars to sell. They, judging from this experience, are honest car dealers. Crazy sounding perhaps, but true.<br>
Paul Salvione, Williamsburg, Va
Enthusiast Auto Group of Cincinnati, Ohio deserves the highest commendation – and here's why: in mid-2011 I did something most people would never do: I bought a completely loaded 2011 335d with less than 14,000 miles sight unseen from Enthusiast 2,000 miles away. Scary. When it arrived in California the steering wheel was slightly off kilter and the car tended to steer me instead of the other way around at bumps and potholes. I liked the way my old BMW drove better. But what did I know? Then, after a couple of months my son-in-law noticed excessive wear on the front tires. I went to BMW of Monrovia and was shown tie rods that were bent. I felt betrayed and sent Enthusiast a nasty letter. It produced an inspection report from a BMW dealer in Cincinnati that showed no tie rod problems. The car had probably been damaged during shipping. At that point Enthusiast could have refused all help, claiming the car was sold "as is," that any problems were mine once the car left the lot, and that I should deal with the trucking company and its insurer. Instead, it apologized and paid for new tie rods (inside and out), alignment and a set of four new Michelins! Unbelievable. Unheard of. Honorable. If you chance to find a car at Enthusiast Auto Group, consider yourself fortunate. They deliver. Now that my car is fixed, it's dreamy. I have what Enthusiast wanted me to have. Any questions? (909) 482-1000.<br>
Craig Rossell, Claremont, California
In search for a BMW M3, I'm so glad I happened to come across Enthusiast Auto (EAG). I spent the better half of a year scouring the Bay Area for a M3 and continually came up short. There just wasn't any M3's that fit my requirements locally, but as I expanded my search nationally I found that EAG clearly had an ample supply of the best BMW's in the nation. <br> <br> I reached out to EAG about their inventory of cars and Eric was more than helpful. From the beginning, Eric was upfront and honest about the M3 I was inquiring about. Eric was also very patient with me. He promptly answered my onslaught of questions (I had Tons!) whether by email or phone. Everything seemed too good to be true, but the thought of buying a car site unseen was rather unsettling. Being a few thousand miles away and with my busy work schedule I just was unable to make the trip out to EAG and see the car. After sleeping on it, I went ahead took the leap of faith and went ahead with the purchase. <br> <br> The car arrived ahead of schedule and it was just as Eric described. The car was a blast to drive and it was in pristine condition. Unfortunately, within the first few days of ownership the alternator in the car failed. I reached out to Eric and he instantly stood behind the car and sent me a new alternator. With the new alternator installed, I'm back on the road and couldn't be happier. My experience with EAG is a true testament to the quality of cars they carry and their top notch service. For anyone looking for a BMW don't hesitate to check out EAG. They'll take care of you and you won't be disappointed.<br>
Norman Wu, Fremont, CA
In 1992 while in Germany I saw my first BMW 850Ci. I loved the looks of the car but at the time it was out of my reach. Fast forward 19 years. I saw another BMW 850Ci on a trip back from Myrtle beach which got me interested again. I started checking out the automobile sites to see what was out there. I saw a few 850's but most of them had automatic transmissions and I wanted a standard transmission. The choices were few but I came upon an ad from Enthusiast Auto Group and a few private sellers. I checked out the cars and made some phone calls to verify the condition of the cars. I checked out the testimonials on Enthusiast Auto Group's web site and I was impressed. The photos of the car were impressive also. I contacted Eric and told him I wanted to buy the 850CSI. I sent my deposit and made arrangements to fly to Cincinnati to pick up the car. <br> <br> I had a bad experience buying a car off of the internet in the past so I opted to pick up the BMW 850CSI instead of having it shipped. Now I know I should not have worried because the car and the Enthusiast Auto Group were as good if not better than advertised. I was met at the Dayton airport and driven to Enthusiast to pick up the car. I stayed the night and in Dayton and had the pleasure of driving the car back to New York. Since then I have showed the BMW 850CSi in 2 auto shows. The first show In Saratoga, the only class my BMW could be in was for exotics and was very subjective. The second show, I was in the foreign class and the judging was based on fit and finish and I won 1st place! The only thing I had to do with the car was wash it, thanks to everyone at Enthusiasts Auto Group.<br>
Charles Antalek, Utica, NY
It is not often, in these times, one finds a car business that provides service “above and beyond” the way everyone at Enthusiast Auto Group does. From the first contact with these guys and gal three years ago, it became apparent to me this is more than a career to them, it is a passion. I have had the pleasure of being involved in four transactions with Eric, Victoria and everyone and EAG. I have purchased two vehicles and sold two of my vehicles to their dealership. <br> <br> I first got to know Eric three years ago from an ad on, for the Mini Cooper S I eventually bought and had EAG modify for me. Before that transaction, I had not known of EAG. Even on that first purchase, Eric provided all information needed to make a legitimate decision on purchasing the vehicle and then provided expert guidance on the types of modifications that would best suit my needs with the car, over the telephone, sight unseen. Two years later, when I reluctantly had to part with my M3 track car, and later my E90, Eric and the entire group at EAG were there to assist me and provide all the support and guidance required. All this provided while making me feel like their most important client, all along the way. <br> <br> Most recently, when I saw a 1998, 328i that I could not let slip by I called Eric. Knowing me and my fancies, Eric was able to provide all information I needed to decide this was the car for me at this time. The entire transaction was, again, handled completely professionally, quickly, smoothly, and honestly over the phone, sight unseen. I have no reservations at all knowing that when Eric or anyone at EAG describes a car and its condition they are meticulous in their evaluation. I had no worries purchasing the 328i, my second car purchased from EAG sight unseen. We discussed modifications and Eric advised me on immediate modifications made as well as future modifications I wish to make. Those immediate modifications were done to perfection when I picked up the car. <br> <br> Upon arriving at EAG my car was ready to go and looked like I had just pulled out of a showroom (a 13 year old machine). The paperwork was ready when I arrived and literally took less than 10 minutes with Victoria's excellent organization. I hung out at EAG for a couple of hours before departing with my new vehicle as I, not only find it fascinating, but extremely informative to hang out with Bimmer experts. The 500 mile trip home flew by in a flash as my new ultimate driving machine performed beyond expectations. Without hesitation I can state that Enthusiast Auto is the only place I will consider purchasing my next Bimmer from, and recommend them to anyone without reservation. Thanks Eric, Evan, Josh and Victoria. You make the purchase of a Bimmer (or any vehicle for that matter) a pleasure. The ability to purchase the ultimate driving machine from the ultimate in BMW dealers!!! <br>
Randy York, Muscatine, IA
I want to thank you for the recent purchase of my '05 E46 M3. You guys and your employees were great to work with. Friendly, courteous and professional. If you said it would happen at a certain time it did. Keeping commitments is very important to me.<br> <br> I'd have a very hard time spending a large amount of money on a car I couldn't see and drive before the purchase. It's not in my nature to turn over so much control so I did what I could to check you out. My efforts turned up many responses about you as people and a business. Not a single word of negativity and much, much praise. Even though I ended up buying a car that I came to see, I had become willing to buy sight unseen because of the trust we had developed.<br> <br> The car is great. Exactly as you'd described it. No surprises. Maybe the best part was being able to configure the car the way I wanted it, with different wheels/tires and upgraded brakes. I would never have been able to do that sort of thing buying from a private party or dealer.<br> <br> You all made the buying/delivery process easy and it was great to get to know you. I'm a happy customer!<br> <br> Thanks again!<br>
Jay Hudson, Greenville, SC
This is a big thank you to Eric and EAG! I love my new E39 M5 and I am absolutely amazed at the length that EAG went through to make sure that this car was absolutely perfect. I already had a very high degree of trust and respect for Eric and EAG, as I had previously sold Eric an E46 M3 and recently purchased an E36 M3 sedan. During the deal on my M5, Eric took my previous level of trust and respect to an all new level. First, after the car that I was trading to EAG for my M5 was already being transported from Colorado to Cincinnati I received a message from Eric stating that he had a surprise for me and to call him once the M5 arrived in Colorado. Once the M5 arrived, Eric informed me that he had driven my M5 before it shipped and he did not like how the clutch felt on the car and that he had gone ahead and replaced the clutch. The deal was already done and Eric had $2k worth of work done to the car with the clutch replacement, now that is my kind of surprise!! If that wasn't enough, there were a couple of minor issues associated with the new clutch (backup lights and cruise control) and Eric worked with my local BMW shop to get the issues resolved and he picked up the tab for that too. If you are shopping at EAG for the first time, just know that these guys are extremely trustworthy and great to work with, whether you are buying one of their cars or they are buying your car.<br>
Bob Harland, Denver, CO
It's rare to purchase something that exceeds your expectations -- especially when that something is a used car. I have previously owned two extremely low-mile e36 M3s, but the one I just purchased from Enthusiast Auto Group is the best-documented, best-maintained, best driving one yet. <br> <br> Living in Las Vegas, I did not have the time or money to fly out to Cincinnati to test-drive a car prior to purchase. Which meant I had to put complete faith in Eric and EAG. I was not disappointed. The car arrived three days ahead of schuedule, and it is, in a word, stunning. It is everything advertised and described, only better. The interior, engine bay, and trunk are spotless, and the exterior fit and finish far exceeded the pics on the EAG website. It is like traveling back to 1995 and getting a brand-new M3 for $15,000 less.<br> <br> Being one of the only, if not the only, shop of its kind in the U.S., it would be very easy for EAG to cut corners and still draw a substantial business. They have not chosen that route: far from it. They are consummate professionals who 1) take pride in what they do, and 2) create a no-nonsense, get-what-you-pay-for buying experience that is easy, fast, and rewarding. I would, and have, recommended them to lifelong friends and family. They are that good.<br>
Rob MacDonald, Las Vegas, NV
Thanks to everyone at Enthusiast Auto Group. It is clear that they work to insure their customer is happy and confident in their purchase. I acquired a 7 series BMW from these folks. But before any deal was done, they let me have extensive overnight test drives, and racked the car for inspections. No pressure and real nice buying experience with these guys. I would highly recommend them and will likely purchase from them again.
Terry Noakes, Cincinnati, OH