Never before have I ever purchased a car sight unseen over the internet. Not to mention a car at the price point of the Z8! I had been searching for quite some time for a Z8 in the “stratus grey” color. As a type “A” personality and a perfectionist when it comes to my automobiles, I was somewhat reluctant to purchase a used vehicle. However, if I wanted to own a Z8 this was going to have to be the case. One day my internet search brought up a listing for a stratus grey Z8 at EAG. I called and spoke at length with Eric Keller. Eric is more knowledgeable about this relatively rare car than any of the other dealers or mechanics that I have ever spoken to during my several year search for this vehicle. He spent numerous hours with me via telephone and email patiently and even enthusiastically answering my MANY questions about not only the Z8 he was selling but also about the Z8 in general e.g. differences between years, what to watch out for, what the upgrades on the car meant to the performance of the vehicle, etc. He sent hundreds of detailed photos of the car and was very candid about the imperfections on the vehicle. He encouraged my desire for an independent inspection. Even the local BMW dealership had nothing but praise for EAG and Eric. I purchased the car in a seamless transaction and it has been everything Eric promised. Eric has stood by his reputation and has kindly, without reservation, taken care of a few extras (to satisfy the type “A” in me) even after my purchase was completed. He has gladly continued to answer any of my questions promptly. I would recommend EAG and Eric Keller without reservation. Certainly, if I ever sell the Z8 or look to buy another BMW in the future, he will be the first person that I call!
I want to thank you for the top-notch experience I had at Enthusiast Auto. After a less-than-perfect experience with my first E46 M3 (bought from a Honda dealership...should have known), I quickly became comfortable that the car I was inquiring about at EA was exactly what I wanted - mint, with all the specs I wanted. The process involved driving 1100 miles from Houston in my old E46, and taking off for Boston from Cincinnati in the new "baby," but it went as smoothly as I could have hoped for. Sidenote on my trade-in: I was impressed that after all the problems we found with my old E46M, you refused to put it on your lot; it speaks a lot to the quality of product you guys put on the tarmac every day. Victoria was very helpful handling all the paperwork. Even when I thought I found a mistake in the taxes I owed and you guys conceded I could be right (turns out, I was wrong) you sent me a refund for the tax I overpaid. I don't know many businesses that would proactively investigate an issue like that, but it certainly shows the quality of the people at Enthusiast. When I buy another M car, it will be from you guys, again sight-unseen.
This is my first purchase of a car of this caliber and I am completely satisfied. The car was clean, waxed, detailed and looks and drives like a new one, it was even full of fuel. I can say that this was my least stressful and most pleasant auto purchase ever. Your staff was courteous and helpful. Since you were out of town on the delivery date, Victoria finalized the transaction. Special kudos to her for not postponing delivery of my dream ride until a minor issue was worked out. I look forward to seeing you all when service is needed.
Let's say that, like me, you're in search of your 1st BMW - or let's say, you're just out to continue your loyalty to the ultimate driving machine. Trust and believe, especially if you're a Beemer performance buff, start and end your search at Enthusiast Auto Group.
How many of you would even consider purchasing a vehicle, sight unseen Very, very few, I would guess. But, that's the rule, rather than the exception at this dealership. Why - because they only deal with the crème de la crème of motorcars; and they recondition these vehicles to the point that they will ask you to give them the right of first refusal, should you ever decide to sell or trade in any car you purchase from them.
These folk take a special pride in each and every vehicle they process - primarily because many of them own a BMW, and secondly, because they have an undying appreciation for great cars. There were (46) BMW M-3's on their lot when I purchased my vehicle from them - name (50) BMW dealers in the country who have had that many M-3's on their lots in the past 10 years!!!!!
I purchased a 2005, E-46, BMW M-3 from Enthusiast Auto, and I couldn't be happier. In addition to their normal outstanding re-conditioning, my vehicle also had new brakes (hallelujah!!), new tires, a new battery, new tool and first aid kits, I could go on and on....
Their pricing policy, while, for some, removing the bargaining phase of the sale maybe an issue, is solely the result of the quality of the vehicles you are being offered. Their sales staff is more than friendly and helpful. Their supporting staff follows very closely in their footsteps. And the deal doesn't end when you drive off the lot - these folks absolutely and unequivocally support you AFTER the sale....take that from personal experience.....
But, don't believe me - do your research. Check them out. Call up some of the folk who have written testimonials about their experiences. And then, hitch up your wagon, crank up your engine, catch a plane, train, or automobile - set the navigation for Cincinnati, Ohio, and stop in to see the folk at Enthusiast Auto Group - it will be a trip you won't regret........
It really has been a pleasure to work with you and your team. It was the first time that I have not not felt like a piece of meat at a dealership. Being a lawyer by trade, I am used to being heavily on guard during the whole car buying process, but from our first communications, I have been at ease. It was like playing poker where the man across from you had all his cards turned over and was explaining to you the best move you can make. I never thought I would drive 8 hours to buy a car, but it was totally worth it. I only wish you guys were closer so I could get all the service performed there as well.
After having the car for the last 2 weeks and nearly 5k miles. Yes already. I just wanted to say thank you so much for the excellent service. I can't be anymore happier. This is by far the easiest purchase I've ever made. You definitely have a life long customer. Also, thank you so much for including the paint bottle. One night I was doing a walk around the car, and found a paint chip. Freaked out a bit, I'm, not going to lie. However, my wife put my mind to ease when she said there's a paint bottle in the car. I've never seen that done before. Not ever. Thank you for everything.
I have had a wonderful experience purchasing this 1999 M3 from Eric. I confess, I was a bit nervous about purchasing a used, 13 year old car and had obvious concerns about any potential hidden problems, or mechanical history. Eric was wonderful in that he answered all questions in a direct, upfront and honest manner. All car history was honestly described including previous important maintenance work and any repairs. I am grateful that he spent some time and went over any recommended future maintenance and expert suggestions ... eg when to replace the cooling system parts and what to expect with any performance upgrades.
It helps a lot that they have an adjacent performance upgrades shop and that they do their own work ... this makes them a lot more helpful and knowleadgeable than a plain dealership. The price was not cheap but I feel that I have gotten the quality car in an excellent condition I have wanted. It is easy to fall into the trap of purchasing one of these performance automobiles for a lower price and maybe save a few thousands in the purchase price only to find out later that any hidden problems will cost a lot more to repair in the future. If anyone is in a market for high quality used M3's and M5's, I recommend Enthusiast Auto Group without any reservations! I felt comfortable during the initial visit and the purchase, I appreciate that Eric, Evans and Victoria were down to earth and helpful with all my questions and subsequent paperwork (which by the way was promptly completed). My only complaint is that they would be closer to my home so I can visit them easier in person next time!
I cannot say much about Enthusiast Auto Group aside from saying that they are a class-act dealership. They made sure the M3 I had in mind had all service work and maintenance done before the sale to make sure the car was ready to go. Knowing that all the preventative maintenance items were done on the car before making a purchase is something you really cannot put a price on when in the market for an M car, and I applaud EAG for this! They really stand by their statement when they said “if we wouldn't drive the car every day, we would not sell it.” Thanks Eric!
As a longtime BMW lover and owner I always knew I wanted an E46 M3. It is just one of those cars that will always catch the eye of car enthusiasts around the world. So, in late November of 2011 I began my search and started locally. Going from car dealer to car dealer leaving my name and number and hoping that by some miracle a gem would emerge out of thin air and I'd find my “perfect car.” As you would imagine this did not happen. So online I went…
After countless phone calls, sketchy conversations, and finding nothing but “miled out” beaters I stumbled across Enthusiast Auto Group. I immediately noticed the giant selection on their website and it instantly raised my interest. I picked up the phone, prepared for the worst, and made the call about the Carbon Black Competition series M3. Eric answered the phone and quickly put many of my worries to rest. He was straight forward and promised to deliver the highest level of customer service imaginable. We traded phone calls and emails for a few weeks while everything was finalized while he made sure the car would be exactly what I was looking for upon delivery.
Buying a used car is never easy. Especially if you have insanely high standards like I do. Eric and Evan are the only two individuals I have ever dealt with in the car business that might actually exceed those standards. The car was exactly as described and fit the bill for what I was looking for. Even if I had any issues I was confident that they would be there to assist in the event that anything came up. Their motto of “if we wouldn't drive it personally every day, we don't purchase the car to begin with.” pretty much says it all. If you buy an “M car” anywhere else you're just wasting your money….
I wanted to let you know how very much I appreciate your business model and how great it was to deal with you all.
As you know, I have been sniffing around your site for years, and finally it all came together in my little E36 M3. The car is everything you represented it to be and more, and being able to do business with people with integrity and genuine interest in working with a prospective customer was special indeed.
Thanks for making the whole transaction one smooth and effortless experience from airport pickup to heading back to MD's Eastern Shore with a trouble free special car I intend to enjoy for years to come.
All the best,