I recently purchased a 2005 Dinan modified E46 M3 from Enthusiast Auto and I can't say enough about the quality of the trade-in and purchase experience offered by Evan and the entire Enthusiast Auto team.
It starts with the quality of the vehicles they acquire. I searched nationally for a high quality E46 M3 for months using a variety of methods and on-line sites including BMW CPO and always found myself coming back to cars listed on enthusiastauto.com. I watched the impressive inventory turn over quickly which indicated something good was happening here.
The quality of the cars is followed up with an incredible level of responsiveness and transparency. I narrowed my selection down to a couple of cars in their inventory. Evan provided an amazing set of detailed photos which clearly documented the exterior and interior condition of the vehicles. The pictures were augmented with detailed descriptions of modifications, scans of their thorough inspection worksheets, and complete documentation of the repairs they made to the vehicles. Every question was quickly and professionally answered. I am not a fan of purchasing a car sight unseen, but the level of transparency and honesty displayed allayed my fears.
The final factor in my decision was the fairness of the price of the cars for sale and the trade-in value offered for my 1999 E36 M3. I had done my homework and knew what the cars were worth. Evan's prices were in the upper half of the respective car's range, but well justified given the quality of the vehicles. Evan's trade-in offer will enable him to make a fair margin on my car and saved me the hassle of selling it outright.
I consider myself an avid auto enthusiast and there was never a doubt in my mind that I was dealing with peers at Enthusiast Auto. Evan and team lived up to their company's name in every way. I am thoroughly enjoying my "new" car and I'm proud to have my previous car in his current inventory.
This is an embarrassingly late note of thanks to the Enthusiast Auto group concerning my 2010 purchase of a 2009 BMW 3-series. I am a particular person, and wanted a BMW with particular options. Searching on my own proved fruitless. Then, I found Enthusiast Auto and, remarkably, they had the exact car I wanted.
After truly "grilling" Enthusiast Auto, I purchased my car from them over the internet. I was impressed by the professional manner I was treated, and with the customer service I received. Everyone was pleasant and helpful. I received the car in the exact condition represented. I have recommended Enthusiast Auto to friends searching for a quality BMW.
I first learned of Enthusiast Auto Group, in Cincinnati, OH when I saw them on Auto Trader.com. When I called them, I spoke with Eric Keller (one of two brothers that own the dealership) and continued to deal with him throughout the entire process.
Over the years, I have purchased many vehicles from many different organizations and have to say that Eric and his organization are fair, trustworthy and honest. This organization cares about customer service and cares about the product they are putting on the street. If they say they will do something, don't doubt it, they absolutely will. I drove 700 miles to trade my vehicle for a E39 M5 and was not disappointed, the car was great and I absolutely love it. Eric is so concerned that your first experience is great, because he desires future business with you. An example of trust, On my return trip home with my new to me E39 M5, there was a problem with the headlights. I called and spoke with Josh, in parts, about the problem. He said take it into an local shop, get it fixed and send him the bill. I paid the local shop and was hoping I wouldn't have a problem getting reimbursed by Enthusiast. I received a check in the mail 3 days later!! Thank you guys!!!
You're the best and are absolutely on the right track, you're focused on customer service, you're honest and care about the product you deliver.
I worked with Evan at EAG over a period of six months to find a specifically-optioned E90 M3 Sedan. Over that time, I found Evan to be a phenomenal resource for all things Bimmer-related. It became very clear that he and his brother are passionate about both their business and the cars they sell. Additionally, I hoped to trade my E46 M3 in to EAG. From the specific, detailed questions that Evan asked about the car, I had a strong comfort in the level of due diligence they perform on the cars they acquire. Once Evan located my new car, it was on a truck and headed to their shop within one business day. I came from out of town to pick up the car. Upon arrival, I was given the opportunity (and encouraged) to thoroughly inspect the car on a lift with their head service tech, Josh. The car was as clean, if not cleaner, than anticipated. From start to finish, this was a smooth, no-hassle purchase experience -- just a transaction between two car nuts. Evan has continued to be a great resource for various questions post-purchase. I definitely plan to work with Evan and EAG again in the future!
I am a BMWCCA Member and M car enthusiast! Having purchased three BMW's (2 M3's and a '07 530xiT) from EAG and having EAG purchase two cars (M3's) from me, I feel I can speak with some experience and reasonable perspective.
I have found Eric, Evan and Josh to be honest, forthright and easy to deal with. All of my BMW's are maintained by EAG following "Old School" routines. I still use the local Dealer for warranty issues, but for all other items I have found that EAG is capable and timely! Their hourly rates are approx. 1/2 the dealers rates. From oil changes and clutch replacement, to building a complete Dinan S3 M3 with supercharger, I have yet to have anything but a positive experience.
As an M car owner and member of the BMWCCA have come to know these guys reasonably well and can say that I have seen first-hand, their absolute passion for the track and watched them prep their "company" cars for track days. So be warned...If you buy a car from them that has a custom fabricated intake, roll cage, 5pt harness, slick tires and gutted interior with numbers on the side...It has likely been driven hard!
As for the cream-puffs on the lot, I seriously doubt that they would waste their time tracking a stock "Inventory" car and risk damaging the car, or the very thing that they have spent years cultivating.....Their "Reputation".
If you are looking for an exceptional low mile "M car" or need to service the one you already have, I can recommend EAG without hesitation.
I wanted to say thank you to Eric, and his team at Enthusiast Auto Group. As an engineer, I appreciate those who have an in-depth knowledge of vehicles and I could immediately tell that Eric was an enthusiast with extensive knowledge of my E39M5. Not only did he make the entire process extremely efficient, he shot straight from the hip and has a no nonsense type of professional character which is rare in the auto sales community. The entire process was so excellent, that I ended up purchasing an E92 M3 from him several days later to complete the entire transaction. Keep in mind that I am out of state, so purchasing a vehicle sight unseen (I'm no stranger to this) was not an issue as I was provided with full service records, high resolution photos, and a description of all flaws down to a rock chip.
I will recommend that anyone looking to purchase a high-end M vehicle give Eric their first consideration at Enthusiast Auto Group, and I will definitely be a repeat customer. Thank you Eric and EAG team!
2003 BMW M5 Sold to EAG:
I have bought, owned, and sold over fifty cars in my lifetime. My recent experience with EAG was one of, if not the smoothest transaction that I have ever experienced. They are true professionals in every respect. My transaction was handled promptly and efficiently. They have done everything that they promised and I would highly recommend them. It is with great sadness that I have given up my M5, but I can guarantee that EAG will be the first contact that I make when I decide on another M car.
Never before have I ever purchased a car sight unseen over the internet. Not to mention a car at the price point of the Z8! I had been searching for quite some time for a Z8 in the “stratus grey” color. As a type “A” personality and a perfectionist when it comes to my automobiles, I was somewhat reluctant to purchase a used vehicle. However, if I wanted to own a Z8 this was going to have to be the case. One day my internet search brought up a listing for a stratus grey Z8 at EAG. I called and spoke at length with Eric Keller. Eric is more knowledgeable about this relatively rare car than any of the other dealers or mechanics that I have ever spoken to during my several year search for this vehicle. He spent numerous hours with me via telephone and email patiently and even enthusiastically answering my MANY questions about not only the Z8 he was selling but also about the Z8 in general e.g. differences between years, what to watch out for, what the upgrades on the car meant to the performance of the vehicle, etc. He sent hundreds of detailed photos of the car and was very candid about the imperfections on the vehicle. He encouraged my desire for an independent inspection. Even the local BMW dealership had nothing but praise for EAG and Eric. I purchased the car in a seamless transaction and it has been everything Eric promised. Eric has stood by his reputation and has kindly, without reservation, taken care of a few extras (to satisfy the type “A” in me) even after my purchase was completed. He has gladly continued to answer any of my questions promptly. I would recommend EAG and Eric Keller without reservation. Certainly, if I ever sell the Z8 or look to buy another BMW in the future, he will be the first person that I call!
I want to thank you for the top-notch experience I had at Enthusiast Auto. After a less-than-perfect experience with my first E46 M3 (bought from a Honda dealership...should have known), I quickly became comfortable that the car I was inquiring about at EA was exactly what I wanted - mint, with all the specs I wanted. The process involved driving 1100 miles from Houston in my old E46, and taking off for Boston from Cincinnati in the new "baby," but it went as smoothly as I could have hoped for. Sidenote on my trade-in: I was impressed that after all the problems we found with my old E46M, you refused to put it on your lot; it speaks a lot to the quality of product you guys put on the tarmac every day. Victoria was very helpful handling all the paperwork. Even when I thought I found a mistake in the taxes I owed and you guys conceded I could be right (turns out, I was wrong) you sent me a refund for the tax I overpaid. I don't know many businesses that would proactively investigate an issue like that, but it certainly shows the quality of the people at Enthusiast. When I buy another M car, it will be from you guys, again sight-unseen.
This is my first purchase of a car of this caliber and I am completely satisfied. The car was clean, waxed, detailed and looks and drives like a new one, it was even full of fuel. I can say that this was my least stressful and most pleasant auto purchase ever. Your staff was courteous and helpful. Since you were out of town on the delivery date, Victoria finalized the transaction. Special kudos to her for not postponing delivery of my dream ride until a minor issue was worked out. I look forward to seeing you all when service is needed.