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What Our Customers Say About Us!

The going joke in my family and particularly with my wife relates to how many cars I have owned over the years. I am 47 years old. I have owned something like 40 cars (many being restoration projects and the like) but along the way I have seen and dealt with my fair share of car dealerships and their management teams. With that background I feel well qualified to express my profound appreciation and recognition to the entire team at Enthusiast Auto for their knowledge, professionalism and straight up approach to dealing with customers. Any prospective customer interested in a used BMW should have the utmost confidence that the vehicles EAG is selling are well sorted, that they know their products inside and out, and most importantly you can be assured that if any issues do arise, you can count on the EAG team to get to the bottom of it and work with you until you are satisfied. On a scale of 1 to 10, EAG is a “10+” -- all day long.
Bill Taylor, Westborough, MA
I've purchased 2 vehicles from Enthusiast Auto in the past 5 years. When I first started my hunt for my perfect 5 series, I searched everywhere. ebay, bimmerforums, ohio bimmers, m5 board, craigslist, satellite lots, etc. The one thing I found when searching was "WATCH OUT FOR MAINTENANCE". A "good deal" could turn into an early few thousand dollar repair bill if you don't know what you are looking for. I thought I had found the best deals out there, but then I turned to EAG who found me a lower mileage car, with more maintenance history, for less than I personally found. When it came in after purchase, they fixed a few small items on it, detailed it, and I was out the door for less than I could find on my own PLUS I had a timeline of parts that I should keep an eye on, what not to worry about, and some ideas if I wanted to mod it. I personally believe their extensive knowledge is worth something. Having had thousands of M cars come through their hands, they know exactly what's going to break, when it's expected, the cost, and what to look out for. I'll be standing in the longer line behind the other guys that enjoy giving them our business, while referring my friends and family. Give them a call and see for yourself.
Dan Kinzie, Cincinnati, OH
Enthusiast Auto Group, After what seemed like an endless search for the perfect E46 M3, I found Enthusiast Auto Group. The first thing that caught my eye was their inventory of M cars. The second thing that caught my eye was some of their “EAG Collection” cars. After seeing these cars I suspected that they must be BMW enthusiasts themselves. I picked up the phone, and made the call about the 2006 Jet Black M3 ZCP. Evan answered the phone and we started our conversation about the car and even recommended me to a financial institution to help with the financing. Evan was very straight forward and promised to deliver an M3 that I would be more than happy with. We traded phone calls and emails the following week while everything was finalized on my end. The day I flew out to Ohio, Evan picked me up at the airport and we shared some conversation and some spirited driving on the way to EAG. The car was exactly as described if not better. The guys at EAG are a knowledgeable group of car enthusiasts that I would not hesitate to recommend to anyone in their search for the perfect M car…
Erik Hill, Easton, PA
Evan, I just wanted to let you know how pleased and impressed I was with my dealings with you at Enthusiast Auto Group. As a middle-aged, hard-to-please, BMW Car Club Member “ I was extremely impressed with your knowledge of BMWs, but more than that I appreciated your directness and integrity during the process of selling my “dream” E36 M3 to you. The process went exactly as you described over the phone. Even the gentleman from Cruzin' Chrome Transport who picked up the car was top-notch! You have a wonderful business model catering to BMW enthusiasts and I'm sure you will enjoy continued success. Sincerely,
Todd Kucera, Allerton, IA
Excellent Experience!! I recently purchased a 2005 Dinan modified E46 M3 from Enthusiast Auto and I can't say enough about the quality of the trade-in and purchase experience offered by Evan and the entire Enthusiast Auto team. It starts with the quality of the vehicles they acquire. I searched nationally for a high quality E46 M3 for months using a variety of methods and on-line sites including BMW CPO and always found myself coming back to cars listed on enthusiastauto.com. I watched the impressive inventory turn over quickly which indicated something good was happening here. The quality of the cars is followed up with an incredible level of responsiveness and transparency. I narrowed my selection down to a couple of cars in their inventory. Evan provided an amazing set of detailed photos which clearly documented the exterior and interior condition of the vehicles. The pictures were augmented with detailed descriptions of modifications, scans of their thorough inspection worksheets, and complete documentation of the repairs they made to the vehicles. Every question was quickly and professionally answered. I am not a fan of purchasing a car sight unseen, but the level of transparency and honesty displayed allayed my fears. The final factor in my decision was the fairness of the price of the cars for sale and the trade-in value offered for my 1999 E36 M3. I had done my homework and knew what the cars were worth. Evan's prices were in the upper half of the respective car's range, but well justified given the quality of the vehicles. Evan's trade-in offer will enable him to make a fair margin on my car and saved me the hassle of selling it outright. I consider myself an avid auto enthusiast and there was never a doubt in my mind that I was dealing with peers at Enthusiast Auto. Evan and team lived up to their company's name in every way. I am thoroughly enjoying my "new" car and I'm proud to have my previous car in his current inventory.
Jack Kramer, Downingtown, PA
This is an embarrassingly late note of thanks to the Enthusiast Auto group concerning my 2010 purchase of a 2009 BMW 3-series. I am a particular person, and wanted a BMW with particular options. Searching on my own proved fruitless. Then, I found Enthusiast Auto and, remarkably, they had the exact car I wanted. After truly "grilling" Enthusiast Auto, I purchased my car from them over the internet. I was impressed by the professional manner I was treated, and with the customer service I received. Everyone was pleasant and helpful. I received the car in the exact condition represented. I have recommended Enthusiast Auto to friends searching for a quality BMW.
Trisha S., Salt Lake City, UT
I first learned of Enthusiast Auto Group, in Cincinnati, OH when I saw them on Auto Trader.com. When I called them, I spoke with Eric Keller (one of two brothers that own the dealership) and continued to deal with him throughout the entire process. Over the years, I have purchased many vehicles from many different organizations and have to say that Eric and his organization are fair, trustworthy and honest. This organization cares about customer service and cares about the product they are putting on the street. If they say they will do something, don't doubt it, they absolutely will. I drove 700 miles to trade my vehicle for a E39 M5 and was not disappointed, the car was great and I absolutely love it. Eric is so concerned that your first experience is great, because he desires future business with you. An example of trust, On my return trip home with my new to me E39 M5, there was a problem with the headlights. I called and spoke with Josh, in parts, about the problem. He said take it into an local shop, get it fixed and send him the bill. I paid the local shop and was hoping I wouldn't have a problem getting reimbursed by Enthusiast. I received a check in the mail 3 days later!! Thank you guys!!! You're the best and are absolutely on the right track, you're focused on customer service, you're honest and care about the product you deliver.
Lynn, Rice Lake, WI
I worked with Evan at EAG over a period of six months to find a specifically-optioned E90 M3 Sedan. Over that time, I found Evan to be a phenomenal resource for all things Bimmer-related. It became very clear that he and his brother are passionate about both their business and the cars they sell. Additionally, I hoped to trade my E46 M3 in to EAG. From the specific, detailed questions that Evan asked about the car, I had a strong comfort in the level of due diligence they perform on the cars they acquire. Once Evan located my new car, it was on a truck and headed to their shop within one business day. I came from out of town to pick up the car. Upon arrival, I was given the opportunity (and encouraged) to thoroughly inspect the car on a lift with their head service tech, Josh. The car was as clean, if not cleaner, than anticipated. From start to finish, this was a smooth, no-hassle purchase experience -- just a transaction between two car nuts. Evan has continued to be a great resource for various questions post-purchase. I definitely plan to work with Evan and EAG again in the future!
David Ross, Caramel, IN
I am a BMWCCA Member and M car enthusiast! Having purchased three BMW's (2 M3's and a '07 530xiT) from EAG and having EAG purchase two cars (M3's) from me, I feel I can speak with some experience and reasonable perspective. I have found Eric, Evan and Josh to be honest, forthright and easy to deal with. All of my BMW's are maintained by EAG following "Old School" routines. I still use the local Dealer for warranty issues, but for all other items I have found that EAG is capable and timely! Their hourly rates are approx. 1/2 the dealers rates. From oil changes and clutch replacement, to building a complete Dinan S3 M3 with supercharger, I have yet to have anything but a positive experience. As an M car owner and member of the BMWCCA have come to know these guys reasonably well and can say that I have seen first-hand, their absolute passion for the track and watched them prep their "company" cars for track days. So be warned...If you buy a car from them that has a custom fabricated intake, roll cage, 5pt harness, slick tires and gutted interior with numbers on the side...It has likely been driven hard! As for the cream-puffs on the lot, I seriously doubt that they would waste their time tracking a stock "Inventory" car and risk damaging the car, or the very thing that they have spent years cultivating.....Their "Reputation". If you are looking for an exceptional low mile "M car" or need to service the one you already have, I can recommend EAG without hesitation.
Dan Cotton, Cincnnati, OH
I wanted to say thank you to Eric, and his team at Enthusiast Auto Group. As an engineer, I appreciate those who have an in-depth knowledge of vehicles and I could immediately tell that Eric was an enthusiast with extensive knowledge of my E39M5. Not only did he make the entire process extremely efficient, he shot straight from the hip and has a no nonsense type of professional character which is rare in the auto sales community. The entire process was so excellent, that I ended up purchasing an E92 M3 from him several days later to complete the entire transaction. Keep in mind that I am out of state, so purchasing a vehicle sight unseen (I'm no stranger to this) was not an issue as I was provided with full service records, high resolution photos, and a description of all flaws down to a rock chip. I will recommend that anyone looking to purchase a high-end M vehicle give Eric their first consideration at Enthusiast Auto Group, and I will definitely be a repeat customer. Thank you Eric and EAG team!
Mitchell Phillipi, WA State