I read the testimonials prior to my purchase of my M5, made the trip to review the large selection of M5's available and with much guidance came to understand the long list of praises I found on site to be nothing but true. Eric and his group know their product extremely well but more so the process of customer service prior, during and post sale activities. My experience is not unique as you read the experience of others. He and I had quite a few discussions about both the cars' and the business as a functioning unit. Their talents are a welcome change from the norm. I encourage you to witness this at your own pace and discover why enthusiasts are driven toward excellence.
I would never buy a car sight unseen. Or so i've always thought. But the overwhelming positive feedback from M5 forum gurus who are otherwise cynical about most things, and a very thorough initial conversation pushed me to take the plunge.
Eric was great throughout the whole process with answering all my questions, providing a very honest and detailed explanation of each m5. (I almost felt like all his cars had their own identities and personalities. :). He was also great about explaining what each car's shortcomings and positives were.
After we've agreed on the purchase, pro-actively fixing and replacing a couple components that it would have in all honesty taken me a while to even realize only cause me to value their process and integrity even more and hold them in high esteem. And the car arrived in perfect condition, looking and smelling better than most new cars. Incredible attention to detail and painstaking care. (thanks Ryan for arranging the shipping!!).
All in all, fantastic experience. Usually, with a lot of big ticket purchases, there tends to be a flicker of buyer's remorse. This transaction with EAG is one of the very few purchases, that i have had absolutely ZERO buyer's remorse.
Thanks a lot guys!
Enthusiast Auto Group,
I have just registered the M Coupe in the state of Maryland and I would like to express my sincere gratitude for your service. It was the smoothest car transaction, from the initial call with Eric to paperwork and shipping with Blaire and Ryan. I could not be any happier with the purchase. The car is truly in mint condition. It was a pleasure!
First off let me say that the car has been excellent so far. Second, the entire purchase process with EAG was seamless and smoother than any in-person car purchase I have ever had. The car is in amazing condition and honestly looks and feels like a brand new car. Some people may say your prices are too high. After experiencing the service, knowledge, and quality product EAG provides, I would argue your prices are extremely reasonable, if not a little low. You guys really have it together, and I would not hesitate to recommend you to even my most discerning car friends, or purchase another car from you for myself.
I hope we can all meet in person one day and talk cars.
This is THE place to buy BMW automobiles. These guys have their act together.
I have purchased more than my fair share of pre-owned vehicles. In my experience, whether you buy at auction, from a private seller, or from 99% of used dealers out there, you get the same thing… A sub-standard vehicle that you end up investing multiple thousands of dollars and countless hours of labor into just to make it right. Or, you can buy from Evan and the guys at EAG. These guys get it. These cars are properly reconditioned before they go anywhere. So you can do what you intended in the first place... Enjoy your car.
They had the perfect Phoenix Yellow ///M3 and I was already planning my trip across 3 states to see it for myself. But after speaking with Evan for the first time about the car, he inspired such confidence that I had no reservations about making the purchase sight unseen.
Service after the sale was unbelievable. Due to mere cosmetic imperfections, the vehicle I purchased received some brand new interior trim panels a battery and even a set of NEW Michelin Pilot Super Sports. Service of this level after the sale has been made is simply unheard of anywhere else. The experience just kept getting better. The entire EAG team was a pleasure to work with and I have nothing but the best things to say about their operation. In a perfect world, everyone would do business like EAG.
I just wanted to say what pleasure it was dealing with Eric and Enthusiast Auto in purchasing my 2002 BMW Z3 M Roadster. When I first started looking for a Z3 M Roadster I figured I would need to travel halfway across the country to pick it up. It never occurred to me that I would buy a car sight unseen. When I saw the ad for the car I was looking for on Enthusiast Auto's web site I did some searches on Enthusiast Auto. I found many people who had dealt with Enthusiast Auto and every single one of them had nothing but good things to say. Many of them mentioned they had purchased their car sight unseen. After talking with Eric about the car I felt very comfortable with purchasing the car sight unseen. When the car showed up it was exactly as Eric had described it and how it looked in the pictures, which is immaculate.
I have never dealt with a car dealer that is so upstanding and honest.
What really impressed me was after I had purchased the car Eric replaced the plastic window on the convertible top because a small section of the trim on the window was coming loose. He also replaced the battery because the one that was in it looked old and he didn't want the battery to die on me next summer. The car also showed up with a full tank of gas. I have never bought a car new or used where I got it with a full tank of gas. The only issue was the car showed up without the windscreen that was shown in the pictures and the owners manual (left in detail department). I emailed Eric about this around 7:00 PM expecting to hear from him the next day. I got an email from Eric within 2 minutes saying that the windscreen and manual would be shipped tomorrow and I received them within a few days.
All I can say is Enthusiast Auto does everything right.
Through my years of buying cars I have dealt with new car dealers, used car dealers, and individuals, but the experience I had buying my M Coupe from Enthusiast Auto was an experience like I had never had. The first day I called with interest in a vehicle Eric spent 45 minutes on the phone with me explaining the ends and outs of the car I was looking at. I could not have been more confident that I was purchasing the correct car than I was when our conversation was finished. The best part was that he was not giving me a sales pitch, he was just telling me the truth about the car and their way of doing business. The team helped lead me to a loan agent with the best rates, they guided me through the cars details, and arranged and negotiated the best shipping deal for me. These guys have a passion for their cars and customers that can be felt from the moment you talk to them. Thanks guys, great job!
I want to thank Eric and his team for the friendly, informative and professional approach to working with me through the purchase of my M5. I had been looking for a single owner low mileage 2003 M5 for months. Needless to say, buying a car of this quality sight unseen created some heartburn for me until I spent time talking with Eric and understanding their process. It's clear that Eric and his team's values are based on transparency, customer service and most importantly trust.
Attention to detail while performing service inspections and reconditioning differentiates Enthusiast Auto from the competition. The level of effort and pride that EAG consistently shows is a great example of what can be achieved when assembling a professional and unified team.
My M5 arrived as scheduled shining like a new nickel. Once I sat in and fired up my M5 any concerns I had vanished. The quality of detailing prior to shipment was amazing. I have had two occasions where I have had people approach me with interest in buying my car. I let them know it's not for sale but express how I purchased my M5 and that Eric has a large inventory and passed on EAG's contact information. It's nice to have a chance to recommend EAG. I did have a minor issue with one of the valve cover gaskets that Enthusiast Auto replaced during the reconditioning. I brought it to a local BMW mechanic and confirmed it was leaking. I contacted Eric and without hesitation he arranged payment for replacing the defective valve cover gasket. I wasn't surprised by Eric's response due to the confidence I gained while working with Eric. His commitment to customer service is exceptional.
Enthusiast Auto Group represents what all companies should be striving for - An ethical, professional, knowledgeable and pleasant approach to following through with delivering high quality products with a commitment to customer service that is matched by none. I plan on staying in touch with Eric and will not be surprised if we do some business in the future.
I had been searching for a 2004 LSB M3 for approximately 2 years. After countless internet searches and visits to your website, I finally found the car I was looking for. The initial contact with Evan was very informative and gave me everything I needed. After a few phone calls and emails back and forth I received an email with over 70 detailed photos of the car that highlighted the smallest of imperfections. Living in Florida made logistics a bit tough but EAG made this a seamless process overall. The end result was taking delivery of a pristine example of a LSB M3. I could not be happier with the customer service provided through the process to include pointing out the smallest issue with the car and not trying to cover them up. One thing I can say is that EAG has the best selection of M cars hands down. Thanks for the great experience and look forward to doing business with EAG again in the future.
I have nothing but praise for EAG. I heard about them in a magazine and decided to give them a call. The owner answered the phone and spent 25 minutes speaking with me about their process, their philosophy and the car that I was asking about.
Every time I contacted them by email or phone, I got the same amazing commitment to keeping me informed. Timely responses, vast knowledge of M cars and no-nonsense honest responses each time.
Ultimately, after 5 calls and several emails, I decided to buy a 2003 M5 with 47,000 miles on it, just based on the photos and the good will EAG had engendered in me. Even the paperwork process was handled perfectly. Each person I talked to at EAG was as helpful as the owner was on my first contact.
The car was shipped to me. It arrived safe and sound and is perfect. For a car almost 10 years old, I continue to marvel, weeks later, at how the car seems like it just left the factory. Everything works perfectly. The car was detailed meticulously and everything EAG told me about the car is true.
After I drove it for a few days and EAG already had my money, I called with more questions and again, they took the time to answer those questions and they keep encouraging me to call with more if I need to.
I run a financial services firm and if my financial advisors were able to make our clients feel as good as I feel about my experience with EAG, I would be doing something very special.
I recommend without hesitation buying a car from EAG.
Andrew W. Halliday, JD
Managing Director, Wealth Manager