What Our Customers Say About Us
Thanks to all of you at Enthusiast Auto Group I have a lovely topaz blue Z3 in my garage. The car is simply gorgeous! It is, in fact, more stunning than I anticipated.I hesitate to continue with superlatives, but this vehicle is far beyond anything I anticipated. It certainly exceeds my expectations in every way.
Driving the Z3 is a bit different than motoring around in my 34 year old TR6! I'm sure you can appreciate my initial reaction to the ease of shifting gears and power of this engine today. No complaints. I'm looking forward to many wonderful adventures with this car. Northern Michigan is the perfect place for a sports car, and this is such a perfect vehicle for summers here.
The most outstanding aspect of this purchase has been the quality of service provided by you and your staff. Your extensive knowledge and honesty certainly made a difference when I was contemplating an Internet auto purchase. Blaire and Todd could not have been more supportive with the actual purchase and shipping arrangements. Everyone was so very easy---and delightful---to work with. Jeff, the transport driver, was equally courteous and conscientious.He took good care of this car in transport. As the car rolled off the trailer I was aware of your words that it "is stellar and will not disappoint". It is! But what was really stellar and did not disappoint was the professionalism of everyone at EAG that I dealt with. You all did a exemplary job...and that is greatly appreciated.
It has indeed been a pleasure to do business with EAG.
Eric and the rest of Enthusiast Auto Group, I just want to say thank you for an outstanding (and fun) BMW buying experience.
I appreciated being handled with kid gloves (like picking me up at the
Airport) and also being shown around your facilities while learning about the history of some of your beautiful and rare BMW's.
My M3 was exactly as (maybe even a bit better) than advertised. The transaction was completed smooth and trouble free.
Even the one little glitch with the brakes during the test drive was handled immediately and professionally.
To borrow a comment from another customer..."EAG has set the bar extremely high in the sight-unseen car buying world and, after my experience.100% endorsement!!" I couldn't agree more!
After my purchase, I made the 600 mile trek back home to New Jersey safe and sound. The car drove like a jet!
What a pleasure to drive. It fits me like a glove. They may be the most comfortable seats I've ever had, with a perfect driving position.
I had the top down the whole way. Eric, you were right, with the wind screen up, it was very comfortable at any speed.
The entire EAG team went above and beyond my expectations and I look forward to continued smiles every time I hop in the car!
Thank you for making such an IMPORTANT transaction in one's life (i.e. purchasing a home/car) easy and painless. I found your car listed on the internet at AutoTrader.com back in late 2012, and went to view your website linked from Autotrader.com. I was NOT expecting to see an independent BMW dealership that ONLY sells used yet in pristine condition, BMW M cars (M3, M). This was like a god-send. Then when I saw the prices, they were warranted due to the condition and the extremely low mileage. And the color combinations that most BMW M enthusiasts seek, were available at your dealership. Finding a late E46 chassis M3 in Alpine White with black interior and manual 6-spd transmission and relatively low-miles is difficult. Finding yours with only 32k+ mileage and in almost new condition was like finding a needle in a haystack. The price I paid was worth every penny.
And on top of that you pointed me to a great financial credit union that I had never heard of (PenFed - Pentagon Federal Credit Union) whose rates are un-matched by both my own credit union and my main bank that I was going to use. 1.49% interest rate on a used car loan can't be beat. Having the whole transaction done over the phone and e-mail and working with me on the financing was great. And even doing this over the holidays so that I can finally have my new (new to me) car for the start of 2013 was a present/gift to myself. And that you're a BMWCCA member, then you understood my needs as I too am a BMWCCA member.
I have mentioned your website to others, and some have actually heard of you and even Mike Miller from The Roundel magazine (BMWCCA's magazine) recommends your dealership to discrete and very particular customers who only want top-notch M cars. The best compliment that I can give to you was the one that Chapman BMW on Camelback in Central Phoenix told me when I brought in the car to have the factory alarm installed. My service advisor said that he and the service technicians in the shop said that they haven't seen such a CLEAN, well-maintained, low-mileage used E46 M3 like that in their lives! And that IF I was bored with the car and I wanted to sell it, that he has 5 people in line that want to buy it! :) Well I know you have first rights to buy it back from me if I decide to sell it. That's a BIG IF and I doubt it'll happen. I love my M3. Thanks again Evan. Here's some pictures of my car after getting the car covered in a 3M clear-bra and adding SunTek tinting for the vicious Arizona summer heat that is coming. And some tasteful decals along with BBS CH wheels on Michelin-shod Pilot Super Sport tires!
Good morning EAG
I would like to thank you guys for an outstanding sight-unseen BMW
buying experience. Exactly one year ago, I finalized my purchase of the E36 M3C. After many unsuccessful internet searches, I found your website while browsing through listings on
Autotrader. Immediately, I realized that this was the place I had been searching for to
purchase my future M car. In no time, I was able to
find the car I was looking for. From the day I
bookmarked your website,
to the hour the car arrived - I was completely content with the
trouble-free purchasing experience. From the initial phone conversation with Eric, to receiving Emails complemented with an ample supply of pictures, to receiving detailed history reports, arranging
transportation - everything was handled in a professional manner and went just as expected. Through your service, an M3C
originally from two towns over from where I reside in is back to happy garage in Massachusetts!
Thanks again for the great experience and I look forward to
doing business again with you in the future. Kind Regards,
Thanks to EAG for an outstanding experiencing purchasing our “new” 05’ M3 ZCP! Not only did they have the exact car I was looking for (and are EXTREMELY knowledgeable about these cars), but they went out of their way to make sure the purchase process was above and beyond what my wife and I were expecting. Their obvious commitment to excellence was refreshing and made the whole process enjoyable and stress-free.
First, we were on the fence about either flying the 1k miles up to CVG to pick up the car, or having them put it on a closed car carrier and ship it. The decision was made easy when Evan offered to have one of his staff drive an HOUR up to Dayton (best ticket prices) to pick us up.
Upon arriving (a bit early, before they were even really open), the car was pulled up in front of the office, fully detailed and ready for inspection. It was exactly as advertised, with any minor blemishes that Evan noted in the 50+ photos he sent me previously barely even noticeable. Evan noticed my wife and I were in a rush to get on the road, so he let us do a test drive, then had all the paperwork ready for us when we got back. We signed the docs, got some free T-shirts, and went on our way smiling.
To top it all off, we had an O2 sensor fail on the drive back (Sunday), Evan got back to me that same day and reassured us it was safe to drive, apologized for the inconvenience, and told us to take it to a reputable indy shop back hope to get fixed....ON THEM. (Subsequently, Josh was also a pleasure to deal with, friendly and coordinated with my local shop to fix it) This blew us away, because O2 sensors sometimes just go, and there's no real inspection or preventative maintenance for them, and therefore it was not their problem to deal with. Couldn't have asked for a better experience.
Evan and the crew at EAG went above and beyond in all aspects of our experience with them, and deserve the stellar reputation they have.
Working with Evan, Eric & all the guys at EAG was & still
IS great. If you want someone to trust & be up-front with you, these guys
are it. They're my friends & no matter whom I spoke with over the phone,
whether Eric or Josh or whomever, the communication & purchasing process
was clear, concise & forthright. They broke down all the numbers &
didn't make me feel uncomfortable or put-off, which, made me trust them &
their service. I wanted to buy from someone I trusted & who speak the
language of an enthusiast & gear-head. They do that allllll day long &
it made me feel secure in what I was buying & the history of my
I was in high school when the E46 M3 came about. At the time I was probably reading three separate car magazines a month and poured over the reviews of the M as though I were deliberating on the purchase in a most serious manner. Not only did I fall in love with the looks of the car instantly but everything I read painted a picture of the perfect drivers car. Sure there were some driver aids but the car had purity and simplicity.
A few years later I was working at an upscale deli and catering establishment in town, about my senior year of high school. One summer day with the door open I heard an engine coming into the lot and caught sight of a neon yellow E46 pulling in. It turned out to be a friend of the owner and when he was leaving, they called to me to come out and see the car knowing full well how much I adored it.
This was the first day I ever sat in an E46 M3. The position felt completely natural. I had driven some expensive sports cars but never felt quite right in them whereas this made me feel at home.
My yearning for the M3 never dulled even when the E92 was released, it just didn’t seem right to me and thus I never faltered. After two years of seriously pouring myself over car adverts online and routinely having five tabs open on my web browser of various E46’s around the country I decided it was time to pull the trigger and my search intensified.
I knew I wanted a number of things, deep blue exterior, standard transmission, the nineteen inch double spoke, heated seats, sunroof and a generally stock car. I also wanted the interior to be something a bit out of the ordinary. My daily driver is a conservative Volvo that is all comfort and while quite classy and pretty in my mind, is not overly gaudy. I wanted the E46 to have a little something different. The cinnamon interior was what I decided on.
I searched for a few months and finally found what I thought was nearly the right car at Enthusiast. I spoke with Evan on the phone a few times, finally realizing that maybe we could change out the 18’s for 19’s and the car would be perfect. We sorted out the details and I was down in Ohio a few days later to pick it up.
When we pulled into the lot, everything I had imagined the car would be was parked in front of me, real enough that I could reach out and touch it though I dared not set off the alarm. Evan walked my friend and I through the car, explaining details I hadn’t known about despite reading the owners manual on my computer. Driving it for the first time was sublime. I had worried that I might have set my expectations too high and set out unrealistic expectations but that all faded away from the first notes of the low rumbling exhaust.
Back at Enthusiast I signed some paperwork, picked out a t-shirt in my favorite color, shook hands and took to the road back to Michigan. I take every excuse I can to drive it, surprising some of my friends and catching myself grinning every time I walk out of a shop and into the parking lot to find my car, then realizing what I’m looking for and feeling myself filled with glee.
I could never have asked for a better experience buying a car. Professionalism on the part of everyone at Enthusiast left me feeling completely at peace with the purchase and only concerned with the details of how soon I could make the trip. The reputation of Enthusiast left my worries in the rearview mirror as my confidence in the integrity of the car grew with everything Evan told me about their process. I’m not sure when (because I love this car so much) but I know I’ll be back to see them again, likely sooner rather than later.
I wanted to write a note of thanks, to express my gratitude for an outstanding BMW buying experience. EAG has set the bar extremely high in the sight-unseen car buying world and, after my experience…100% endorsement!! From the initial email to transporter delivery, every step was carried out with professionalism and pride. My original E30 was every bit as you described and illustrated in the excellent photographs. The transaction was completed professionally, every promise kept and zero delay. EAG is truly “THE” BMW resource. From the inventory, to the wealth of product knowledge, to the service, to the purchase, it was the best vehicle experience I have ever had.
Give me a few years to treasure and preserve and I might let you have this E30 as a “repeat visitor.” Your whole team went above and beyond my expectations and I’ve been enjoying the car ever since. Thank you again!
Thank you all so much for your "Thank You" postcard...the devil is in the details and your organization is FULL of the devil!!!...I always tell my staff that everyone here matters and is a reflection of WHO we are and WHAT we want to accomplish...the quality of the service we render...and I hope my patients leave MY office with the same feeling of a job-more-than-well-done as your clients feel about what your organization does !! Thank you all for your professional service and confidence-inspiring attitude...I will gladly recommend you to anyone...actually I already have!!...and look forward to doing business with you in the future. EAG is what the auto industry should aim for as a goal!!! Thank you again. Phil Barr, loving my "new to me" 2003 M5!!!
My new 2001 M Coupe arrived safely right on time, and it is a HOOT. Based on your reputation and our no-nonsense telephone conversations, I elected to buy this car from you sight-unseen and I can report full satisfaction with that decision. You responded promptly to my initial inquiry and spent much more time than I had expected familiarizing me with your company and with this particular car.
As you surely know, people who are willing to buy sight unseen usually have a pretty clear idea of what they are looking for and the car on your lot either is or is not that car. At no time did I feel you were trying to “make a sale”; rather, I felt you were introducing me to this vehicle in a bona fide effort to see if it was the one I was looking for. As it turned out, it was and the transaction could not have gone more smoothly.
I appreciated your ultra-thorough inspection of the car and your identifying issues needing immediate or future attention. The work I asked you to perform was timely and correct.
In short, the car rolled out of the transporter’s enclosed trailer in just the shape I wanted it in. Please assure the prior owners that their baby has found a good home. I will, in turn, be happily referring all (jealous) inquirers to Enthusiast Auto Group.
Thank you Sir and thank your fine staff