I purchased my M Roadster from Eric in June 2012. They purchase process, from start to finish, was the smoothest used-car buying experience I've ever had. Granted, EAG is no usual used car lot. I went to EAG because of a stellar reputation for having not only the best M cars on the market, but full disclosure on the car's details and awesome follow up service. My experience completely lived up to that reputation. I wanted an M Roadster, but had neither the time not the inclination to scour the country for good examples, vet them, then potentially travel thousands of miles for a car that could potentially not be what was described, or even still available by the time I'd get there. The collection at EAG was impressive, and after looking at a few cars, I settled on an Imola Red 2001 M Roadster. Eric was extremely patient in answering my questions about the car, and at the end, I felt no detail about the car had been left to question. Eric was very forthcoming with every detail about the car's history, repairs and condition. Service after the sale was fantastic. I have at no time since buying my car had any second thoughts about the car I chose or buying it from EAG. I've since been enjoying my summers in a fantastic car that is an absolute joy to drive.
Earlier this year, I had a small run-in with a tree branch falling on my car whilst I was driving beneath it, resulting in some dents on the hood and damage to the convertible top. Having recently learning that EAG now had a full body shop, the decision of where to have the repairs done was easy to make. Scott took on my repairs and handled the job like no other. Insurance was involved in the repairs for the tree damage. Unfortunately, the insurance company provided some friction during on the claim handling. Scott impressively stepped in throughout the entire process, though, and made sure all necessary repairs were covered with the correct parts and processes required to do the job the *right* way.
Along with some ancillary body work (ding removal, paint buffing, etc.), the final output resulted in absolute top notch dent correction and paint work to the hood and front bumper, a brand new factory convertible top and overall, a car that looks like it just rolled off the assembly line. This entire process was no small effort, between the scope of work and handling an insurance claim and I was absolutely blown away by not only the level of service I received, but the quality of work that was performed. Restoring the original contours to the hood surface and achieving a factory look and feel, as well as color match on the paint, were done with perfection. Scott's patience with my questions on the repair process, his willingness to deal directly with the claims adjuster (and the many headache's I know this caused), his attention to detail and passion for a no-compromises job well done are marks of a true professional.
All told, my experiences with EAG have been extremely positive. Everyone with whom I've interacted at EAG has been friendly, honest, and shows a true passion for the cars they service and sell. I can hope to not have to encounter another incident that requires major body repair, but if it does, Scott will be the only person I call. This is my first BMW, and after driving it for a couple years now, I