Well, like many before me, I did some extensive research on EAG and to be blunt, I was a bit hesitant at first. However, I was extremely satisfied with my vehicle purchase on a number of levels. I also visited the facility in Cincinnati, OH so I got to meet the folks there first hand and observe. First and foremost, they are professionals in the truest sense of the word. There was no "pressure" to purchase, I was given several options, including other cars to drive/sample, or just browse. Second, the staff (Eric, Evan, Blaire, Josh, and others), are all on the same page about "customer satisfaction." We've all heard that song and dance from other companies about how they stand behind their product/service, only to be disappointed post purchase-service as they seem to vanish. That's not the case with EAG. At every level through the process, they kindly, patiently, and thoroughly answered my questions about what to do on the purchase - from installation of new items, to shipping, insurance, registration, local BMW facilities, etc. You name it - they responded. Always, without exception. Their follow up post purchase was equally strong. In my profession I come across a lot of businesses, and I've seen many successful ones and an equal number of failures. I can usually tell which ones have problems, will fail, etc., and which ones set themselves apart from the pack as a first rate success. Those that do follow the formula for success, I like to say, have a "customer for life." Well, EAG, you've earned my respect, gratitude, and loyalty. Thanks again for making the process a pleasant one.